Billing and invoices

Last reviewed: 29 September 2026

Your agreed plan and invoice are the place to check what you are paying. The pricing page explains the advertised plans; your own agreement confirms the plan, start date and any agreed offer for your business.

Checking a charge

Check the invoice period, plan and any separately listed items. Use the invoice itself for the amount and VAT treatment. This guide does not calculate tax or change your agreement.

If a charge is unexpected, email hello@callyard.co.uk with the invoice reference and what you need explained. Do not send card details or bank credentials.

Your dashboard's Money figures

Booked value describes work entered in the diary. It is not a Callyard subscription invoice, and it does not prove that your customer has paid. A booking without a value is unknown, not a zero-price job.

Changing plan or cancelling

Contact us before assuming a different plan is active. Ask us to confirm the price and effective date in writing. For a pause or cancellation, follow Pause or cancel Callyard.

The terms of service remain the source for the contract. This guide is practical help, not a change to those terms.